Shipping and Returns

 

SHIPPING

Australian orders are sent via Australia Post Parcel Post.

    • Orders can be expected to arrive at your delivery address within 5 to 7 working days.
    • Note that the shipping times indicated on the Australia Post calculator do not take into account the 1 to 2 days required to process your PayPal payment and the time required to package and ship your order. Payments via cheque may take a week or more to clear. If you require an urgent delivery (such as courier or Express Post) please contact us and we will do our best to accommodate you.

International orders are sent via Australia Post International Parcel Post.

    • The Australia Post calculator gave you a shipping choice of either air or sea. If you selected the air option you can reasonably expect your order to arrive within a couple of weeks. Of course this will depend upon your country of residence and how efficient your local postal system is. If you chose the sea option then delivery of your order may take up to three months.
    • Note that some countries may charge the recipient an import tax on imported products. These charges are beyond our control and as such are the responsibility of the recipient. Please check the customs service in your destination country to see if such charges are applicable.

 

RETURNS

Changed your Mind?
If you are unhappy with your purchase please return within 5 days of receipt and we will gladly refund the purchase cost.

Damaged Goods
If any item(s) you have received has a production fault or has been damaged in transit please call or email us and we will arrange for a replacement to be sent out to you as soon as possible. We will also include a pre-paid post satchel in which to send us back the faulty or damaged item(s). When contacting us please help speed up processing by indicating the original order number, the book title and whether it is a production fault or has been damaged in transit.

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